• Please allow 24-48 hours for order processing
• All ordered will be shipped within 48 hours (Excluding holidays)
• All orders are shipped, Monday through Friday, excluding holidays
• Orders placed after 3pm will typically be processed the next business day. orders placed on weekends and holidays will be processed on the next available business day
• Domestic shipping (United States): Order normally arrives within 2-7 business days (Subject to local postal regulations)

• We allow returns & exchanges requested within 5 days upon order arrival
• Return self-service is available on your order page
• Due to hygiene reasons, please not that we will charge 10% restocking fee. This fee helps us ensure that returned items are clean and safe for future customers

If you have any concerns or requests about your order, please contact our customer service team via email or through our designated support channels. To assist us in processing your requests, kindly include your order number, contact details, and the reason for the request. Our team will guide you through the necessary steps to complete your refund.

We appreciate your understanding that each set of Moma nails is handmade and therefore unique, with slight variations. We take great care in our craftsmanship and packaging to ensure the highest quality and minimize any potential issues.